1. Seller Identification
Business Name: [Your Name / Company Name]
Registered Office: [Street, City, ZIP, Country]
Company ID (IČO): [Company ID]
VAT ID: [VAT ID – if applicable]
Email: [Email Address]
Phone: [Phone Number]
Registered in the Commercial Register maintained by [Court], File No. [Number] (if applicable)
These Terms and Conditions are issued in accordance with:
- Civil Code
- Consumer Protection Act
2. Conclusion of the Contract
- All product presentations on this website are for informational purposes only.
- A purchase contract is concluded when the customer submits an order and the seller confirms it.
- Prices are listed including VAT (if applicable) and all statutory fees.
3. Payment Terms
The customer may pay for the goods using the following methods:
- Bank transfer
- Online credit/debit card payment
- Cash on delivery
Goods are dispatched after payment is received (unless cash on delivery is selected).
4. Delivery Terms
Goods are delivered via contracted carriers (e.g., courier services or postal providers).
Estimated delivery time: 2–7 business days unless stated otherwise.
The customer is obliged to check the integrity of the package upon delivery.
5. Right of Withdrawal (14 Days)
The customer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason.
To exercise this right, the customer must notify the seller by email or written notice.
Returned goods must be undamaged and preferably in original packaging.
The seller will refund the payment within 14 days of withdrawal, but not before receiving the returned goods.
6. Complaints and Warranty
The customer is entitled to claim defects within 24 months from receipt of goods.
Complaints will be resolved within 30 days.
Complaint procedure:
- Contact us at: [email]
- Describe the defect
- Send the goods to: [return address]
7. Alternative Dispute Resolution
In case of a consumer dispute, the customer may contact:
Czech Trade Inspection Authority
Website: www.coi.cz
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
PRIVACY POLICY (GDPR)
Data Controller: [Company Name]
We process personal data in accordance with:
General Data Protection Regulation
Personal Data We Collect
- Name and surname
- Billing and shipping address
- Email address
- Phone number
- Payment details
Purpose of Processing
- Order fulfillment
- Accounting and legal obligations
- Marketing communications (only with consent)
Data Retention
- For the duration of the contractual relationship
- As required by applicable accounting and legal regulations
Customer Rights
Customers have the right to:
- Access their personal data
- Request correction
- Request deletion
- File a complaint with the relevant Data Protection Authority